Effective Date: 07 Aug 2025
Hello Rich Services (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book our services, or communicate with us.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Contact number
- Email address
- Billing and service address
b. Service Details
- Type of service requested (e.g., furniture assembly, handyman service)
- Appointment date and time
- Specific job instructions
c. Technical Data
- IP address
- Browser type and version
- Device information
- Cookies and tracking data (see Section 6)
2. How We Use Your Information
We use your information for:
- Processing and confirming service bookings
- Communicating regarding your requests
- Providing service updates and customer support
- Processing payments and invoices
- Improving our website and services
- Sending promotional offers (only if you opt-in)
3. Legal Basis for Processing (UK GDPR)
We process your personal data based on:
- Contract: To provide the services you have booked with us.
- Consent: When you agree to receive marketing communications.
- Legitimate Interests: To improve our services and ensure site security.
- Legal Obligation: To comply with applicable UK laws and tax requirements.
4. How We Share Your Information
We do not sell or rent your personal information. We may share your data only with:
- Trusted service partners (e.g., payment processors, IT providers)
- Contractors performing the service you booked
- Legal authorities, if required by law
All partners handling your data must comply with UK GDPR requirements.
5. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your service request
- Comply with legal obligations (e.g., tax records)
- Resolve disputes and enforce agreements
6. Cookies and Tracking Technologies
We use cookies to:
- Improve website performance
- Remember your preferences
- Analyse website traffic patterns
You can manage cookies through your browser settings. Disabling cookies may affect site functionality.
7. Your Rights (Under UK GDPR)
You have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of your data
- Object to data processing
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us at:
📧 [Insert Email]
8. Data Security
We implement appropriate technical and organisational measures to protect your data against:
- Unauthorised access
- Loss or theft
- Misuse or alteration
However, no method of online transmission is 100% secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.
11. Contact Us
If you have questions about this Privacy Policy or your data rights, please contact:
Hello Rich Services
📧 Email: info@hellorichservices.com
📍 Address: Kamothe, Panvel, Navi Mumbai, Maharashtra 410209
📞 Phone: +918080992991