Effective Date: 07 Aug 2025
Welcome to Hello Rich Services (“we,” “our,” “us”). By booking our services, visiting our website, or communicating with us, you agree to these Terms & Conditions. Please read them carefully.
1. Services Provided
We offer:
- IKEA furniture assembly
- General handyman services
- Other related home service tasks as agreed at the time of booking
Service availability may vary based on location, schedule, and required tools.
2. Booking and Confirmation
- All bookings must be made via our website, phone, or email.
- We will confirm your booking via email, SMS, or phone call.
- Please ensure you provide accurate details regarding the service location, type of work, and any specific requirements.
3. Pricing and Payment
- Prices are quoted based on the service type, estimated duration, and complexity.
- All prices include applicable taxes unless stated otherwise.
- Payment is due upon completion of the service, unless otherwise agreed in writing.
- We accept [insert accepted payment methods].
4. Cancellations and Rescheduling
- Customer Cancellations: At least 24 hours’ notice is required for cancellations or rescheduling to avoid a cancellation fee.
- Late Cancellations: Less than 24 hours’ notice may result in a fee of up to [insert % or amount] of the service cost.
- Service Provider Cancellations: If we cancel due to unforeseen circumstances, we will offer the next earliest available slot.
5. Customer Responsibilities
- Ensure safe access to the property and work area.
- Confirm that all items to be assembled are present, undamaged, and ready for work.
- Notify us of any building restrictions, parking requirements, or special instructions before the appointment.
- Ensure pets and children are kept away from the work area for safety reasons.
6. Liability and Limitations
- We are not responsible for delays caused by missing, defective, or incorrect parts in your furniture or materials.
- We are not liable for pre-existing damage to property or items.
- In the event of accidental damage caused by our team, our liability is limited to the repair or replacement cost of the affected item, subject to proof and reasonable evidence.
7. Warranty on Workmanship
- We offer a [insert duration, e.g., 7-day] workmanship guarantee from the date of service.
- This warranty covers only defects directly related to our workmanship and does not cover misuse, wear and tear, or product faults.
8. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to extreme weather, strikes, pandemics, or supply chain disruptions.
9. Health & Safety
- Our team follows relevant UK health and safety guidelines.
- Customers must not request services that violate UK laws or safety standards.
10. Intellectual Property
All website content, branding, and materials are owned by Hello Rich Services and may not be copied or reproduced without written permission.
11. Complaints
If you are dissatisfied with our service, please contact us within 48 hours of the service completion so we can resolve the matter promptly.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled in the UK courts.
13. Contact Us
Hello Rich Services
📧 Email: info@hellorichservices.com
📍 Address: Kamothe, Panvel, Navi Mumbai, Maharashtra 410209
📞 Phone: +918080992991